To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.
What will be your key responsibilities?
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Provide excellent customer support (in English) through emails and calls
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Understand customers’ requests and use problem solving skills to meet their expectations
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Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
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Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
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Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
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Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
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Suggest retention initiatives and contribute to improve customer loyalty
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Continuously evaluate internal customer care processes and propose business development initiatives
Offer information:
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Duration: 6 months
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Working hour: full-time (from Monday to Friday, from 9am to 6pm)
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Monthly compensation: 600€
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Ticket restaurant provided according to the company policy