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End-to-end management of the large scale audio video conferencing solutions through聽the complete service lifecycle
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Daily administration of the audio video conferencing service
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Daily monitoring of the audio video conferencing service
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Daily troubleshooting of the audio video conferencing service
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Supporting end users in the daily use of the audio video conferencing service
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Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
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Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability, security and to follow the latest technology trends
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Other specific duties as assigned by the supervisor