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Providing high quality technical assistance and support services for both internal and external users
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Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person
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Proposing workarounds, troubleshooting and analysing reported incidents
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Escalating reported issues to domain specific support lines if necessary
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Providing user guidance and advice
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Contributing to knowledge base development
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Contributing to support service improvement
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Creating a positive customer experience
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Preparing digital workplace: configuring, installing, replacing and distributing end user equipment (laptops, screens etc.)
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Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops, screens etc.)
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Other specific duties as assigned by supervisor