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Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
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Defining, executing, monitoring and improving Service Catalogue Management practice
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Setting up and reporting on Service Catalogue Management KPIs
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Ensuring that the IT Service Catalogue contains accurate information
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Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
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Preparing communication for end users announcing new or retired IT services
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Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
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Contributing to all other ITIL practices
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Creating a positive customer experience
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Other specific duties as assigned by the team leader