ARHS Group, part of Accenture, is looking for an **L2 IT Support Engineer (m/f) **to join our internal Infrastructure team in Luxembourg.
THE WORK:
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Provide Level 2 technical support for incidents related to workstations, software, and infrastructure.
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Diagnose, resolve, and track incidents and service requests.
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Manage and maintain end-user devices (PCs, printers, mobile devices), including setup, replacement, and troubleshooting.
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Perform onsite support tasks for infrastructure (servers, storage, network equipment) including installation, basic configuration, and maintenance.
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Support network, telephony, and videoconferencing systems, including basic troubleshooting and hardware handling.
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Coordinate with external vendors for hardware maintenance and support activities.
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Maintain and update asset management records and ensure data accuracy.
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Assist in deployment projects (hardware/software rollouts, onboarding/offboarding).
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Contribute to documentation and share knowledge within the team.
Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
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Experience in IT support (L1/L2) or a similar technical role.
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Good understanding of Windows environments, hardware, and office IT infrastructure.
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Basic knowledge of networking concepts (LAN, VLAN, connectivity).
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Experience with incident management tools and ITSM processes.
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Hands-on mindset with ability to troubleshoot and resolve issues on-site.
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Strong communication skills and customer-oriented approach.
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Ability to work independently and as part of a team.
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Willingness to learn and adapt to new technologies.
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Fluency in English (French is a plus).
BONUS POINT IF YOU HAVE:
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Experience with asset management tools.
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Knowledge of telephony or videoconferencing systems.
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Exposure to data center or infrastructure support tasks.
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IT certifications (e.g., ITIL, Microsoft, CompTIA).