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Application installation, configuration and administration in production and non-production environments;
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Application monitoring, performance tuning and continuous improvement of the efficiency and quality of service;
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Applications support and maintenance activities such as incident, change, release and problem resolution;
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Writing and validating application procedures manuals, including troubleshooting guides, backup and restore plans;
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Automating administrative procedures for recurring system administration activities and provide installation and technical support documentation where required;
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Contributing to the structuring, maintenance and development of the technical knowledge base supporting the ICT Operations activities;
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Reporting on application availability, performance, capacity and overall usage where required.