Customer Care Specialist | German speaker

Passionate about travel, languages and helping people grow?

We are currently looking for someone for our German markets, based in our HQ in Barcelona. 

In this role, every day feels global. As our Customer Care Specialist , you’ll guide students through their study-abroad experiences. The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Where your job is literally helping others explore the world.

Main tasks and responsibilities:

• Processing enrolments using our internal CRM system
• Managing customers’ files
• Assisting customers before, during and after their stay
• Invoicing bookings and ensuring receipt of payments from customers
• Collecting invoices from Partner schools and validating payments
• Dealing any special requests and complaints
• Providing personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step
• Keeping up with local and international news to be informed of any events happening in major touristic zones
• Knowing the products and services offered by Alpadia perfectly
• Being flexible depending on the period, deadlines, workload and support in other Customer care markets and Alpadia departments
• Assisting the manager in training
• Assisting the department in reaching its objectives
• Assisting with any special projects or various administrative tasks as assigned
• Organising and planning your own work
• Handling customers' end of stay feedbacks and reviews
• Being able to redirect, up sell, cross sell to avoid changes and cancellations