Main Responsibilities
End-to-end analytical support for Smart! initiatives, campaigns, and product development
Proactively generating hypotheses, deriving insights, and translating them into actionable business recommendations
Conducting analyses such as: customer lifecycle & churn, customer segmentation & journey analysis, campaign performance & post-mortems, A/B testing and experimentation, forecasting and business case evaluation
Supporting key areas: Smart! lifecycle optimisation, development of Smart! portfolio (Smart! Trial, external partnerships, Coins programme), loyalty and engagement growth via various incentives
Building and maintaining dashboards and dataflows for monitoring ongoing campaigns and initiatives
Designing and monitoring KPIs, recommending corrective actions during live campaigns
Collaborating closely with stakeholders across product, tech, UX, and business teams
Effectively communicating insights and presenting recommendations in a clear, business-oriented way
This is the right job for you if:
have at least 2 years of experience analyzing large datasets and combining multiple data sources
have practical knowledge of SQL - must have
have experience with data visualization tools (e.g. Tableau, Looker Studio)
have experience with A/B testing and product analytics
Applied knowledge of statistics
have good knowledge of Python - nice to have
can translate data into clear business recommendations and influence decisions
communicate insights in an engaging and understandable way
are comfortable working with multiple stakeholders and shifting priorities
know English at B2 level and Polish C2
Nice to have:
knowledge of BigQuery, Airflow, Git
experience with cloud environments (GCP/Azure/AWS)
experience in building customer loyalty and subscription based products
What we offer:
flexible working hours in an office-first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem! Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m.,
well-located office in Poznań (with fully equipped kitchens and bicycle parking facilities) and excellent working tools (height-adjustable desks, interactive conference rooms),
a wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers),
English classes that we pay for related to the specific nature of your job,
working in a team you can always count on — we have on board top-class specialists and experts in their areas of expertise,
a high degree of autonomy in terms of organizing your team’s work; we encourage you to develop continuously and try out new things.