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Support the Store Manager with the commercial success of the Store in the by: -
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Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
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Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
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Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
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Scheduling team to properly serve consumers, drive sales and execute tasks
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Ensuring the legal and financial integrity of the store
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Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
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Ensure in-store Brand execution according to established standards and directives
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Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
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Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
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Lead and coach the store team on all omnichannel related sales tools
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Lead and coach our store team on the digital consumer journey in the store
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Manage all store operations in a systematic and efficient manner, as per established policies and procedures
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Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
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Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
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Ensure cash register transactions are processed quickly and accurately
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Lead and implement all applicable loss prevention policies and procedures
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Maintain a safe and productive shopping and working environment
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Comply with all operational policies and procedures and ensure the store team members also comply
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Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
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Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
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Actively maximizing sales and minimizing loss
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Keeps an up-to-date awareness of our competitors
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Implements improvements to operations and processes contributing to the performance of the store
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Ensure all Omni channel services are managed with operational excellence
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Collaborate productively and respectfully with team members
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Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
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Seek coaching and learning opportunities to continually improve your performance
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Complete all applicable training programs and effectively apply the learning on the job
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Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
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Manage the recruitment and training of store team members
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Ensure all HR policies and procedures are adhered to
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Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
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Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
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Complete all applicable training programs and effectively apply the learning on the job
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Seek coaching and learning opportunities to continually improve own performance