What you鈥檒l do
We are looking for a Front Office Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
聽
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Undertake a review of end-of-day takings against logged reports.
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Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
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Ensure credit card system reconciles to daily transaction lists.
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Monitor, observe and assist in evaluating team member performance.
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Manage overnight reservations and check-ins, providing efficient and friendly service.
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Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
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Greet and assist guests in a warm, courteous, and professional manner.
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Handle cash and credit transactions, ensuring the accuracy of guest billing.
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Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
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Ensure all telephone calls are answered as quickly and efficiently as possible.
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Report any issues to the correct department and check to ensure the work has been completed.
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Ensure that the reception and public areas are clean, tidy and presentable at all times.