Director of Rooms

What you’ll do…

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• To ensure all health and safety procedures and policies are adhered to at all times.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.