Director Success Management (F/M/X)

Welcome in the Commercial, Digital & Tech department.  

Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. Our 5,000 talents, known as Heartists®, lead the Group's main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital.  

This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities. 

Here, we are at the heart of an incredible playground, one that knows no boundaries. So join us and dare to make an impact on the world!  

Here is where your greatest challenge awaits you: 

Within the Strategy & Office department, the Success Management Hubs & Brands team drives the global adoption and performance of Commercial, Digital & Tech (CD&T) initiatives.

We achieve this by collaboratively developing and steering strategic success plans for our regions and group brands.

Our ultimate goal is to maximize the group's Sales, Marketing, Distribution & Loyalty fees, while empowering our hotels to deliver exceptional guest experiences and strengthening our value proposition for owners, fostering their growth and loyalty to Accor.

Your mission: 

With a team of 6 people, collaboratively build and steer success plans for regions and brands across all CD&T verticals, to maximize value for the group. 

You will be responsible for : 

• Co-defining and driving annual success plans: Collaboratively define and lead the annual success plans for brands and regions, focusing on Commercial, Digital & Tech (CD&T) related initiatives.
• Ensuring regional performance through project management: Oversee project management for specific regional needs to ensure the EBITDA performance of the respective region/brand.
• Articulating CD&T's value proposition: Craft and articulate the CD&T's compelling narrative to regional stakeholders, showcasing advancements, preparing adoption plans, and fostering rapid execution down to hotels/clients.
• Advocating for regional and brand needs: Act as the voice of regional and brand requirements within internal teams, enabling informed prioritization of initiatives or judicious renunciations.
• Fostering collective efficiency through synergies: Identify and promote synergies between regions and brands to enhance collective efficiency and optimize resource utilization.
• Establishing and managing governance: Implement and oversee the governance framework with regions and brands for CD&T and contribute to the preparation of COMEX / C-Level executive meetings.
• Leading the Success Management team: Manage and develop the Success Management team dedicated to the ENA, Americas, China, MEPAC regions, and the group's Luxury & Lifestyle brands.

Key interactions : 

• Strategy & Office Team
• CD&T codir
• All verticals within the CD&T organization, particularly Distribution, Loyalty/Ecommerce, and Sales & Revenue
• Sales, Marketing, Distribution & Loyalty teams across regions and brands
• Regions & Brands’ Chief Commercial Officers

Main challenges : 

• Ensure a thorough understanding of the STO performance challenges for each region and brand.
• Understand all the key challenges of the CD&T, regardless of expertise, to be able to support their success and articulate the storytelling for all company levels
• Cornerstone role between central CDT and all regions & brands with interactions with a wide range of profiles and skillsets within the company, high exposure
• Implement the right management and governance mechanisms to ensure collective efficiency across regions and brands