Technical Support Engineer (f/m/d)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Support Manager

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The model for the role is: hybrid #LI-Hybrid 

 

Key responsibilities 

 

In this role, you will focus on ABB’s Process Automation System vision and support industries and customers in modernizing their distributed control systems, including ABB Ability™ System 800xA, Symphony™ Plus and ABB Ability™ Edgenius. 

You will be part of a globally operating team of specialists that supports ABB’s front-end organizations in delivering modular, cyber-secure, and future-ready automation solutions. 

As a Product Specialist, you will collaborate closely with Product Management, R&D, and other subject matter experts to combine technical expertise with a strong focus on customer solutions and the functional development of our products. 

Does this sound like an exciting opportunity for you? We look forward to receiving your application. 

 

You will be mainly accountable for: 

• Support ABB’s front-end organizations in using ABB’s Automation Systems, with a focus on the DCS systems ABB Ability™ System 800xA and Symphony™ Plus, ABB Ability™ Edgenius , and lifecycle services. 

• Diagnose and troubleshoot technical issues, including evaluating problem descriptions, analyzing log files, and performing remote diagnostics in the installed base. 

• Collaborate with cross-functional teams, including Product Management, Product Development, and ABB front-end organizations, to address complex technical issues and improve products. 

• Build and maintain a technical infrastructure that supports you and the global team in developing and testing solutions, as well as reproducing product issues. 

• Build and maintain technical competence in ABB’s DCS product portfolio. 

• Contribute to competence development for local and global support teams. 

 

Qualifications for the role 

• Bachelor’s degree in Electrical Engineering, Computer Science, Software Engineering, or a related field 

• Experience in process automation, industrial communication (OPC, PROFIBUS, PROFINET, Modbus TCP) is required. Knowledge of ABB DCS products such as ABB Ability™ System 800xA and Symphony™ Plus would be beneficial 

• Exposure to cybersecurity solutions, virtualization, and edge/cloud technologies 

• High level of self-motivation, curiosity, and a strong willingness to learn about new technologies 

• Ability to demonstrate ownership, apply a problem-solving and solution-oriented mindset, and communicate effectively 

• Negotiation-level English and fluent German, both written and spoken 

• Willingness to travel up to 5% 

 

Benefits 

• Canteen  

• Employee Assistance Program 

• Flexible Workpractices  

• Employee Share Acquisition Plan  

 

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference. 

 

ABB AG 

+49 (0) 621 381 3500 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.