Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will be your mission?
As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.
What will you do?
-
Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
-
Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
-
Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
-
Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
-
Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
-
Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
-
Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
-
Handle incoming guest room reservations.
-
Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
-
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
-
Follow company brand standards.
-
Assist other departments, as necessary.
-
Inform and provide night services to guests (e.g. wake-up call).
-
Manage invoicing payments and cash operations during the night shift.
-
Run rounds, check for irregularities, shutdown windows, doors, etc.
-
Responsible for the night audit reports.
What are we looking for?
-
Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
-
Degree or diploma in Hotel Management or equivalent.
-
Fluency in local language is a must and high level of English is required.
-
Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
-
Customer service focus.
-
Flexibility to respond to a variety of work situations.
-
Strong communication skills.
-
Sales oriented.
-
Ability to work independently and as a part of a team.
Why choose us?
At Minor Hotels Europe & Americas, we are committed to building exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our amazing teams, who also enjoy inspiring and exclusive benefits such as:
• Global experience – diversity of 150 different nationalitieas.
-
Career development opportunities filled with national and international challenges.
-
Wide range of training programs to enhance your skills.
-
Well-being initiatives, including flexible working conditions.
-
Team member recognition programs, including Memorable Dates.
-
Opportunity to make a difference through our sustainability program and volunteering initiatives.
-
Discounted rates and promotions for team members, offering special prices at our hotels worldwide and exclusive benefits through our corporate loyalty program.
-
Integration into a dynamic team focused on service excellence.
-
Competitive salary aligned with the role.
-
Continuous training plan to support career development.
-
Access to e-learning training platform.
-
Possibility of functional mobility, nationally and/or internationally.
-
Incentive and benefits plan.
Leisure:
-
Special rates for employees, family, and friends across Minor Group services, nationally and internationally – accommodation, F&B, among others.
-
Additional day off to celebrate your birthday.
-
Service-based credits to redeem for stays or meals at Minor Group hotels, resorts, and restaurants, nationally and internationally.
Health & Well-being:
General:
-
Free access to staff canteen for employees and interns.
-
Free uniform and laundry service for uniform cleaning.
-
Participation in various internal initiatives and social/environmental responsibility projects.
-
Partnerships with local businesses – employee discounts available.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.