Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As Duty Manager, you will act as a hotel ambassador and will be responsible for maximizing the experience and satisfaction of the hotel guests.
What will you do?
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Responsible for taking care of our guests and team members by coordinating all hotel operations.
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Main point of contact for any guest complaint.
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Main point of contact for events and groups in the hotel.
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In charge of daily operations when the Management Team is not in the hotel.
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Ensure that all team members are up to date with the current knowledge of all the hotel products and services.
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Monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
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In charge of directing all colleagues and guests in the hotel in case of an emergency.
What are we looking for?
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College degree in hotel management or related field.
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Previous experience in Front Office.
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Strong communication skills.
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Familiar with Front Office Systems.
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Fluent in English both verbal and written.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
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Worldwide experience – diversity of 150 different nationalities.
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Career development opportunities full of national and international challenges.
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Wide range of training programmes to enhance your skills.
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Wellbeing initiatives, including flexible working conditions.
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Team member recognition programmes, including Memorable Dates.
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Ability to make a difference through our sustainability programme and volunteering initiatives.
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Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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Additional dismissal day to celebrate your anniversary.
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Health Insurance and Curative Medicine.
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Free access to the canteen.
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Protocols with local partners - access to discounts for employees.
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Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants.
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Free uniform and access to laundry room for uniform cleaning.
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Accommodation subject to availability.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.