Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As Customer Care, your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel.
What will you do?
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Anticipate all guest needs and handle all guest inquiries.
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Excellent knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities and food and beverage outlets.
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Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.
What are we looking for?
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Degree in Hotel Management preferred.
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A natural interest in other people and cultures.
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You enjoy being a point of contact for our guests and make contact easily.
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Ability to surprise guests with your special touch.
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Excellent communication skills and proficiency in the English language.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:Worldwide experience – diversity of 150 different nationalities.
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Career development opportunities full of national and international challenges.
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Wide range of training programmes to enhance your skills.
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Wellbeing initiatives, including flexible working conditions.
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Team member recognition programmes, including Memorable Dates.
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Ability to make a difference through our sustainability programme and volunteering initiatives.
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Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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Additional dismissal day to celebrate your anniversary.
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Free access to the cafeteria.
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Curative Medicine.
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Possibility of accommodation.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.