Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid.
The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients.
We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment.
The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
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Support agents on their daily tasks
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Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.
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Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers
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Define prioritizations in order to achieve our goals and organize the team
accordingly.
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Go outside the box and detect improvement areas in order to have more efficient
process and procedures
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Have experience in Groups and Events handling and/or the Hotel Sector.
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Knowledge of German is a must
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Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.
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Have the ability to effectively multi-task and juggle multiple responsibilities at once
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Cooperative and communicative attitude with co-workers, managers and
employees.
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Excellent communication skills and ability to lead and guide
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Organized and methodical person
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Critical thinker and problem-solving skills essential
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Integration into a dynamic team, focused on excellent service.
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Commissions as a percentage of objectives.
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Remuneration according to the position.
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Continuing Training Plan to enhance professional development
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Access to the e learning training platform.
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Possibility of functional, national and/or international mobility.
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Incentives and Benefits Plan.
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Ticket Restaurante.
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Hybrid work model. Monday to Friday. Time slot 08:00-20:00
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Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others;
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Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.