Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
**What will be your mission? **
The main responsibility of the Cluster Director of Sales is to develop and execute comprehensive, strategic sales plans, across both hotels, maximize total revenue, market share (RGI), and profitability.
**What will you do? **
**Sales Leadership & Strategy **
Understand the business strategy, positioning of the hotels ’brand and the Minor Hotels group and effectively publicize this positioning within the market, projecting a professional image to maintain and improve reputation.
Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages segments and prioritizes its efforts accordingly.
Develop business opportunities with a strong focus on international markets as Dach, Uk, Italy, USA.
Putting into practice a multi-segment strategy that allows the optimization of results at different times of the year and positions the hotels within the luxury segment.
Stay up-to-date on rates and all hotel product and service offers.
Conduct regular market analyses to monitor competition and industry trends.
Carry out the correct monitoring, follow-up and management of the group segment, ensuring the correct positioning, follow-up and follow-up of inspection visits, whenever necessary.
Participate in the elaboration of the Revenue hotel's budget in collaboration with revenue and General manager.
Understand the importance and prioritize Hotel's financial results
Support the development of contacts with new customers and monitor their potential revenue.
Actively participate in promotional and commercial trips, inspection visits, roadshows, community and networking events.
Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review.
**Team Management **
Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.
Ensure that all new team members are properly oriented in the strategy and positioning of the hotels’ brand, and be able to articulate this positioning within the marketplace.
Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
Manage performance of team members, identify gaps in skills necessary to perform their duties and recommend programs to meet the skills requirements of the team.
**Department Operations **
Maintain accurate management status reporting on business results, and associated action planning.
Ensure all sales team maintain a personal up-to-date knowledge of the product and service offerings, including promotions. In addition, to be familiar with the products, services, rates and new developments of our key competitors, and an awareness of general industry trends.
Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure.
Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
Create and implement packages and promotions for periods of low occupancy.
Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise.
Drive opportunities to upsell and cross-sell Minor Hotels .
Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset.
Ensure that all administration work is processed quickly and efficiently.
**What are we looking for? **
**Collaboration **
Always project a professional image to maintain and enhance the reputation of Minor Hotel Group.
Ability to plan and prioritize work in order to achieve targets and deadlines.
Ability to effectively support and supervise other members of the department to achieve business results.
Proven ability to negotiate to achieve a desired outcome.
Proven ability to communicate effectively and professionally using written and spoken English.
Highly financially literate and proficient in business financials.
**Working with Others **
Always try to anticipate and exceed customers and colleagues’ needs.
Use own initiative and good judgement to solve problems in a calm and efficient way.
Enjoy working with others to achieve common goals and volunteer as required to ensure team’s success.
Always act with personal professionalism and integrity.
**Taking Responsibility **
Always conduct business honestly and fairly, keeping sensitive information confidential.
Ability to prioritize workload effectively, be organized and structured at work.
Manage time well and pay attention to detail. Know the job and work without close supervision.
Display a positive attitude, even under pressure, and personally check work to ensure accuracy.
Delivering Results
Commitment to meeting and exceeding all performance standards.
Constantly develop own professional skills and abilities.
Perform job tasks in line with established policies and procedures.
Always try to provide a top-quality experience to all guests.
**Why choose us? **
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
Worldwide experience – diversity of 150 different nationalities.
Career development opportunities full of national and international challenges.
Wide range of training programs to enhance your skills.
Wellbeing initiatives, including flexible working conditions.
Team member recognition programs, including Memorable Dates.
Ability to make a difference through our sustainability programme and volunteering initiatives.
Team member rates and promotions, offering discount rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.