Senior Vendor Manager (All Genders)

We are looking for an exceptional Senior Vendor Manager who will grow the Local Champion Brands of zooplus across Europe. You will have full flexibility in managing customer experience, topline performance, and profitability of your vendors, taking the relationship with them to the next level. By scaling and automating all interactions with the vendor base, including identifying and signing up new vendors, creating items in the catalog, negotiating contracts and terms, managing promotional activities, and resolving operational issues, you will have a direct impact on the business, thus, setting zooplus apart from its competitors.

Are you ready to take on this challenge?

As a Senior Vendor Manager, you will:

• Influence strategic or complex vendors to prioritize customer experience by lowering costs, improving the supply chain, reducing defects, and driving efficiencies.
• Provide feedback on existing programs or initiates the creation of new programs to drive vendor participation.
• Review results of promotions and changes course of action and negotiates new promotions if needed; create strategic and prioritized vendor marketing plan that maximizes margin euros and customer experience.
• Identify areas that need vendor attention and directs team to address issue; acts as escalation point, helping team and vendor(s) resolve conflicts.
• Audit metrics regularly; evaluate products and services to continually drive quality of customer experience across multiple vendors and categories.
• Work cross functionally to implement scalable solutions to address customer pain points.
• Partner with cross-functional teams to develop and propose an annual plan for multiple vendors or categories; build a network in the pet industry.
• Lead cross functional projects and involve the appropriate stakeholders.
• Hold team accountable for maintain robust process documentation.
• Actively seek feedback from others; identify areas for personal growth and set goals for development.