Programme Manager - Fulfilment Operations (All Genders)

The Ops Development & Expansion team is responsible for the strategic setup and enhancement of future and existing fulfilment centres. The team ensures seamless integration of new centres into the supply chain whilst driving operational improvements to enhance efficiency, quality, and customer satisfaction.

Your Responsibilities:

• Supporting new fulfilment centre setup – coordinate and execute new centre implementations, ensuring smooth integration and alignment with business objectives.
• Driving operational improvements – implement process enhancements to increase efficiency, reduce waste, improve quality, and optimise productivity across fulfilment operations.
• Monitoring performance and quality – track and report on key performance indicators (KPIs), ensuring adherence to quality and efficiency standards during operational changes.
• Leading change management initiatives – design and execute change management strategies, including team training and best practice reinforcement, to ensure smooth adoption of new processes and technologies.
• Managing technology implementations – lead or support Factory and Site Acceptance Tests (FAT & SAT) for Material Handling Equipment (MHE) and participate in Warehouse Management System (WMS) evaluation, deployment, and go-live support.
• Fostering cross-functional collaboration – engage with logistics, IT, customer service, and supply chain teams to align fulfilment operations with broader business goals and customer expectations.
• Driving customer-centric operations – develop initiatives that enhance customer experience by optimising fulfilment operations for speed, accuracy, and service excellence.