Business Analyst

You will own the execution of our most critical user-facing systems and the automation that powers them. This is not a typical BA role. You won't just gather requirements; you'll be a deep domain expert who understands what users really need - often better than they do themselves. You'll listen between the lines, identify pain points that users don't articulate, and design solutions that simultaneously improve their experience and eliminate manual work.

You'll work across three interconnected systems: client onboarding, the client portal, and the internal operations portal. You'll conduct user research, map workflows, design user flows, create wireframes and specifications, and identify automation opportunities. You'll dive into workflows, untangle them, and rebuild them as frictionless experiences that work for both external clients and internal teams. We're looking for a builder who can see the full picture, obsess over every detail, and know when to challenge what users ask for in favor of what they actually need.

Your role at xpate:

• Conduct user research to understand real pain points in onboarding, portal usage, and internal operations.

• Own the B2B onboarding journey - define and map user flows, create wireframes and detailed specifications, identify automation opportunities, and work with all teams to embed regulatory requirements seamlessly.

• Own the client portal strategy - design workflows that reduce support tickets through self-service and automation.

• Design the internal operations portal - dashboards, workflows, efficiency tools that make your team faster. For every workflow you design, ask: "What can be automated?".

• Design workflows that leverage AI and automation to handle routine work.

• Define success metrics, analyze user behavior and bottlenecks, and continuously iterate based on data.

• Work closely with Product, Engineering, Design, Compliance, and Operations teams to ensure all systems work together as one coherent experience.

We’re ready to meet you, if…

• You have 3+ years of experience as a Business Analyst or Systems Analyst in B2B fintech, BaaS, payments companies, card issuance, or B2B banking platforms.

• You have deep domain expertise in B2B onboarding, compliance, identity verification, and payment flows.

• You can create wireframes, user flows, and detailed process documentation that guide teams to build exceptional solutions.

• You're a power user of design software (Figma, Framer), analytics platforms, automation tools, and AI assistants - and you actively use them to accelerate your work.

• You have extreme ownership: when a workflow is broken or a user is struggling, you don't just report it - you obsess over fixing it.

• You can listen between the lines and challenge requirements to propose better solutions.

• You thrive in ambiguous spaces and can emerge with clear, actionable plans.

What working at xpate looks like:

• A dynamic, ambitious environment where compliance is seen as an enabler of growth, not a blocker.
• Flexible working hours to support work–life balance.
• Generous paid time off giving you the balance you need to perform at your best.
• Extra personal time off for rest and recharge: 12 additional days per year, plus your birthday off.
• Private health insurance and wellness benefits.
• Apple hardware and modern work tools to support your workflow.
• Opportunities to grow, lead, and shape xpate’s future-proof compliance ecosystem.

Why join xpate?

We're building the financial backbone of the future, where payments move freely and businesses thrive without barriers. If you want real impact, freedom to innovate, and work that drives change - xpate is the place for you.