Senior Product Manager – ECR Systems & Loyalty Solutions

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We are looking for a Senior Product Manager to strengthen our team in Cologne, Germany. In this role, you will take full end-to-end ownership of our Electronic Cash Register solution "Genius" and the loyalty platform "COMO" for the German market. You will define and drive product strategy, manage the complete product lifecycle, lead go-to-market initiatives, and ensure the commercial success of both products in close collaboration with partners, merchants, and internal stakeholders.

What Part Will You Play?

Strategy & Roadmap

• Define and maintain clear product strategies and roadmaps for Genius (ECR) and COMO (loyalty) in Germany

• Analyse market trends, competitive offerings, regulatory developments and customer requirements

• Align local roadmaps with group product vision and business goals

Product Lifecycle Management

• Own the full lifecycle of Genius and COMO: ideation, business case, specification, development, pilot, launch, enhancement, and end-of-life

• Translate merchant and partner requirements into functional specifications and backlog items

• Manage third-party suppliers and technology partners for both Genius and COMO 

Go-to-Market & Commercial Management

• Plan and execute product launches, updates, and campaigns for Genius and COMO in cooperation with Sales, Marketing, and Partner Management

• Support the definition of pricing, packaging and bundling 

• Provide sales enablement material, demos, FAQs and competitive positioning for both products

Operations & Compliance

• Ensure all releases for Genius and COMO comply with regulatory and security requirements and meet internal quality standards

• Define UAT scope, acceptance criteria and release readiness for both products

• Monitor KPIs such as adoption, transaction volume, loyalty participation, revenue, uptime, and merchant satisfaction Stakeholder Management

• Act as product ambassador for Genius and COMO and represent the products internally and externally

• Collaborate closely with Compliance, Risk, Legal, Finance, Implementation, Customer Support, and partners
   

What Are We Looking For in This Role?

Minimum Qualifications

• 5+ years’ experience in Product Management or Business Development for POS/ECR, ideally in combination with loyalty platforms

• Proven success in launching and scaling cash registers in the German market

• Solid knowledge of retail processes, ECR integrations, ideally combined with loyalty systems

• Familiarity with relevant regulations (KassenSichV, BAIT/MaRisk, PCI DSS, DORA) and their impact on products

• Strong commercial acumen and ability to build business cases

• Fluent in German and English (written and spoken)

Prefered Qualifications

• Experience with payment acceptance / Merchant Acquiring (card acquiring, SoftPOS, terminals)

• Knowledge of data analytics and customer insight tools to support loyalty strategies

What Are Our Desired Skills and Capabilities?

• Strategic thinking with a clear focus on execution

• Strong analytical skills, able to interpret data and translate into action

• Excellent written and verbal communication; able to explain complex topics to non-experts

• Sound understanding of commercial levers and P&L impact

• Customer-centric and solution-oriented mindset

• High sense of ownership and accountability

• Collaborative, able to work across departments and with external partners

• Comfortable in a fast-paced, evolving environment

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.