What are we looking for
We are looking for a structured, detail-oriented, and collaborative
Clinical Quality, Process & Medical Procurement Specialist to join our team at The Kusnacht Practice AG. In this role, you will support the maintenance and continuous improvement of our clinical quality management systems and operational processes, ensuring compliance with Swiss healthcare regulations while contributing to a culture of excellence, safety, and accountability across our medical teams. This is an on-site position, based in Zollikon, ZH.
Your Responsibilities
- Support on maintenance and continuous improvement of the Quality Management System (QMS) at The Kusnacht Practice in compliance with Swiss healthcare regulations and licensing requirements
- Conduct and document internal audits and self-inspections to ensure ongoing quality assurance
- Support the implementation of legal and regulatory standards, including cantonal and federal health regulations
- Coordinate and administratively manage the CIRS Critical Incident Reporting System process, including tracking, follow up and documentation, and provide organisational and coordination support to the Continuous Improvement and Innovation Committee, without clinical or content leadership responsibility
- Monitor and improve the quality of medical documentation, ensuring accuracy, completeness and compliance with internal and regulatory standards
- Prepare and manage inspection-related documentation for health authorities
- Drive process optimisation across clinical, nursing, and administrative functions
- Manage and continuously improve the internal document management and filing system, including the SOP repository, version control and structured archiving, ensuring alignment with QMS requirements and overall process governance
- Maintain and update clinical workflows to reflect best practice and compliance standards.
- Oversee the procurement of medical materials and equipment, ensuring compliance with Swissmedic and internal standards
- Provide training and guidance to internal teams on QMS, process adherence, and compliance topics
- Contribute to the company’s digital transformation by promoting efficient, compliant use of digital tools and systems
You are/have
- Degree in Nursing, Health Sciences, or a related medical field
- Several years of experience in clinical quality management, process optimisation, or medical operations
- Solid understanding of Swiss healthcare regulations (e.g. Gesundheitsgesetz, HMG, MedBG, cantonal directives)
- Experience with internal audits, self-inspections, and document control in healthcare settings
- Strong grasp of medical documentation standards and data integrity
- Structured, detail-oriented, and independent working style
- Excellent communication and collaboration abilities across multidisciplinary teams
- Proficiency in English and German (C1/C2);
- Skilled in MS Office and digital workflow tools
- Genuine commitment to client care and continuous improvement
- Eligible to work in Switzerland
What we offer
This role provides a unique opportunity to be part of an international, high-end environment where service excellence and professionalism are at the heart of everything we do. You will work alongside a motivated and supportive team, benefit from a thorough induction, and be part of a collaborative and respectful workplace culture. We value openness, trust, and shared commitment, and offer you the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.
Contact Information
If you are inspired by our vision and would like to contribute to a world-class standard of care, we would be delighted to receive your application in English, including your CV, letter of motivation, salary expectations, and earliest possible start date.