Responsibilities
What do we offer?
o Customer service responsibility dealing with international clients on a daily basis
o Booking all modes of transportation, including flights, hotels and ground transport, according to customer needs
o Efficient and meticulous customer service when customers modify their travel arrangements
o Providing 24/7 customer assistance in emergency situations
o Maintaining an exceptional business relationship with the customer, tailoring trips to their needs whilst advising and making suggestions to select the best products and suppliers for the most economical costs
o Full use of Sabre, Galileo and Amadeus global reservation systems (GDS)
o A stable work environment in an international company, the market leader in travel management
o Full-time employment contract
o An interesting and varied role with the use of foreign languages on a daily basis
o Benefit package: Competitive salary, pension, 8% holidays allowance, 25 + 6.5 ATV holidays a year
o A professional training course at the start of the employment and a personal development plan
o The possibility to develop and grow in a global corporation
Skills you should have:
-
Excellent command of English and Dutch
-
Additional languages such as
Italian/German/French/Spanish/Polish are a plus
-
3+ years of experience in business travel
industry
-
GDS knowledge: (preferably Galileo, Amadeus or
Sabre)
-
Tourism or customer service background
-
Outstanding communication
skills
-
Openness and willingness to work with a customers
at any level
-
Full commitment and engagement whilst training and
when the role commences
-
Motivated to learn as full training will be
provided
-
Ability to handle multi-cultural sometimes
multi-lingual clientele
-
Problem solver &
results-driven
-
Influence and diplomacy
-
Proficiency in technology to research options and
to complete process requirements
* *
*Please note this is a talent pool. We review
applications and interview candidates on a continuous basis. Following an
interview, successful candidates will be placed on a reserve list and recruited
as opportunities arise. *Only those
candidates who are selected for the next stage in the selection process will be
contacted.