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You delight the Traveler/travel arranger
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Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
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Connect with the caller to build trust and credibility even if the person is unknown.
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Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
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You build CWT鈥檚 commercial value
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Sell products that are of commercial value to CWT and contribute to CWT鈥檚 profitability.
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Remain current on value we provide to each customer.
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Adapt and change as requirements of the business change.
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You strengthen the CWT brand
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Represent the CWT brand in how you work on a day-to-day basis.
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Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
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Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler/travel arranger feel special.
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English and Polish fluent: written and verbal
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Experience in the travel industry in a similar
position or in a customer service center
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Proven
ability to create international travel arrangements including air, hotel and
ground transportation (at least 80% of transactions will be multi-segment,
multi-destination international itineraries)
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Understanding
and expertise in international travel requirements, i.e. visas, passports and
immunization requirements
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Excellent
communication skills and follow through required to advise clients of those
requirements
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Ability
to handle multi-cultural sometimes multi-lingual clientele
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Superior written and verbal communication skills
(in person and on phone)
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Customer
focused and service oriented
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Problem
solver
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Results-driven
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Adaptable
and motivated to learn
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Influence
and diplomacy
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Proficiency
in technology to research options and to complete process requirements