Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting** **
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
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Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
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Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
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Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
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Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
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Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
**The program **
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004903
Role Duties and Responsibilities
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Support the development, implementation, and review of strategic plans, policies, and initiatives by conducting analysis, coordinating inputs, and preparing reports and recommendations for management.
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Coordinate risk management activities, including maintaining risk registers, monitoring mitigation actions, and preparing regular reports to support management decision-making.
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Analyse business processes and working practices to identify opportunities for improvement, increased efficiency, and greater standardization.
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Develop process maps, briefing materials, and recommendations to support business process improvement initiatives.
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Monitor performance against agreed objectives and key performance indicators, and prepare reports and presentations for senior management.
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Coordinate the implementation and follow-up of organizational improvement initiatives and management actions.
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Facilitate meetings, workshops, and working groups; document outcomes and track agreed actions to completion.
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Support workforce and resource planning activities, including the collection and analysis of staffing, training, and funding requirements.
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Assist in the development and maintenance of policies, procedures, standards, and guidance to ensure consistency and compliance.
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Build and maintain effective relationships with internal and external stakeholders, acting as a focal point for coordination and information exchange.
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Support the identification, investigation, and resolution of incidents, recurring issues, and operational challenges, and track corrective actions.
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Prepare high-quality briefings, reports, presentations, and correspondence for management and governance bodies.
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Provide advice and analytical support to managers and staff on strategic planning, risk management, performance monitoring, and organizational effectiveness matters.
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Contribute to the continuous improvement of tools, templates, and reporting mechanisms used to support planning and management activities.
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Support the design and implementation of service support models for new NATO entities, capabilities, and locations, including service scope, roles and responsibilities, escalation arrangements, and transition criteria.
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Coordinate service integration activities in line with SIAM principles to ensure effective end-to-end support across multiple internal and external providers.
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Ensure service support arrangements are aligned with the NCIA service catalogue, service management governance, and relevant ITIL practices.
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Contribute to project and programme activities by integrating operational readiness and service transition requirements.
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Develop and maintain key artefacts, including service support models, readiness assessments, integration plans, KPI/SLA frameworks, and risk registers.
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Coordinate with stakeholders to ensure operational readiness, service continuity, and effective transition into service.
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Support operational planning, crisis response, and surge activities to ensure service implications are fully considered.
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Monitor contractor-delivered services to ensure compliance with CSU procedures and service quality standards.
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Prepare reports, briefings, and decision papers for management and governance bodies.
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Represent DCSU in meetings, working groups, and governance forums, as required.
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Contribute to service level management activities, including the development and review of SLAs, OLAs, and underpinning agreements.
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Participate in recruitment and selection activities, as required.
Essential Skills, Experience and Certifications
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The incumbent must have a minimum of five years of CIS engineering experience and five years of experience in the management of CIS systems as a Service Operations Manager.
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A minimum of five years managerial and supervisory experience leading multi-disciplinary service delivery teams involving dependencies, suppliers, contractors and governance stakeholders in complex, multinational environments.
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Knowledge and experience in the preparation and implementation of new or changed services.
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Knowledge in the management of performance of systems and services.
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Knowledge and experience of requirements' identification, and their analysis and validation.
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Demonstrated experience in service continuity, incident response, and infrastructure support.
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Experience in NATO planning processes (NDPP, COPD) or similar and comparable operational/crisis response planning.
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Experience delivering of IT services and organizing of resources to deliver against SLA targets.
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Proven ability to manage shift-based or 24/7 operations and on-call support.
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Experience contributing to risk management, operational planning, and technical governance.
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Experience developing service models, support concepts, transition plans, operational readiness criteria, and SIAM/ITIL- aligned artefacts and service operations frameworks.
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Highly developed analytical skills coupled with the ability to apply flexibility to problem solving.
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Certification in a formal Project Management methodology (PRINCE2, PMP, PMBOK etc.).
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ITIL® 4 Foundation certification.
Education
Working Location
Working Policy
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.