Job details
Company
SOSi
Location
Wiesbaden, Germany
Employment type
Full-time
Primary category
IT Operations
Posted date
23 Apr 2026
Valid through
Job description
Overview
SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.
Essential Job Duties
• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute to the IT knowledge base.
• Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies.
• Support infrastructure projects and system upgrades as needed.