Principal Service Delivery Manager

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

As a Principal Service Delivery Manager, you will play a pivotal role in ensuring our SaaS clients experience seamless, high‑quality service at every touchpoint. You’ll oversee the entire service lifecycle—from planning to delivery—working with cross-functional teams, senior leaders, and clients to drive operational excellence, deepen relationships, and continuously elevate the value we deliver. Your work directly shapes client success and contributes to the evolution of our global service delivery model.

This position is a 2 year fixed term role, covering maternity leave.

WHAT YOU WILL BE RESPONSIBLE FOR

• Lead and manage service delivery for multiple engagements in line with the respective Customer Success/Account Plans, ensuring services are delivered on time, within scope, and meet client requirements
• Coordinate with internal teams to ensure effective resource allocation and seamless service delivery processes in line with SimCorp One experience
• Monitor and track service performance using KPIs and SLAs, identifying areas for improvement and implementing corrective actions to enable scalable solutions
• Develop and maintain strong client relationships, acting as the primary operational coordination point for service delivery issues and ensuring high levels of satisfaction
• Resolve service delivery issues and risks, orchestrating a response with multi-functional teams, ensuring that solutions are implemented quickly and effectively to maintain client trust
• Collaborate with senior leadership to define and align service delivery strategies with business goals and client needs
• Mentor and guide less experienced service delivery managers, fostering a culture of continuous improvement, global learning and excellence within the team
• Analyze service data and client feedback to identify trends, challenges, and opportunities for optimization
• Contribute to the development and improvement of global service delivery methodologies and best practices and integration into Compass
• Provide regular updates and reports to senior leadership and clients on service delivery performance, risks, and outcomes and extra value delivered – promoting success stories and client referenceable cases
• Analyze commercial key ratios like revenue and costs regularly, ensuring the financial forecast is effectively maintained and relevant actions are executed

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• Collaborative working style with a growth mindset

• Comfortable navigating complexity and ambiguity

• Strong problem-solving capability

• Structured and analytical thinker

• Influences without formal authority

• Willingness to travel as required. 

• Flexibility to attend SimCorp office 2x/week as per our hybrid policy.

BENEFITS:

Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.

NEXT STEPS:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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