Staff Systems Engineer

Role overview

Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to EU customers. Experienced systems engineer with 6+ years in Linux environments. Skilled in performance tuning, cloud infrastructure, scripting (Bash, Python, etc.), and high availability. Strong problem-solving, communication, and leadership abilities. Key responsibilities include network and system administration, database management, and DevOps operations—ensuring a stable, secure, and scalable infrastructure aligned with evolving business needs.

Role responsibilities:

• Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.