Intern, EMEA CRM Business Strategy

About the team:

The EMEA CRM Business Strategy team operates at the intersection of strategy, sales, and customer impact. We work directly with ServiceNow’s largest customers and the CRM EMEA leadership team to set strategic direction, position ServiceNow CRM at the heart of customer transformation agendas, and drive measurable business outcomes. Think of us as a startup within ServiceNow – fast-paced, high-impact, and deeply connected to executive decision-making across the region.

About the role:

As an intern on our team, you will drive and support strategic programs and initiatives that directly influence how ServiceNow scales its CRM business across EMEA. This is not a traditional sales internship – you will own workstreams within cross-regional programs, build frameworks and tools that improve how our organisation operates, and prepare executive-level deliverables for senior leadership. You will also support select customer engagements where strategic positioning is critical. Expect exposure to senior leadership, cross-functional collaboration across sales, marketing, product, and alliances, and the opportunity to see your work shape real business outcomes.

Key Responsibilities

• Drive workstreams within key EMEA CRM strategic initiatives, including program planning, milestone tracking, stakeholder coordination, and progress reporting to leadership
• Build and maintain operational tools, dashboards, and frameworks that improve how the CRM Business Strategy team scales across the region (e.g., intake processes, governance trackers)
• Consolidate and synthesise complex information from multiple sources into clear, structured outputs for senior decision-makers
• Conduct market and competitive research to inform CRM growth strategies by region and industry, and develop positioning materials that support go-to-market execution
• Leverage AI tools to increase productivity and quality of deliverables – an AI-native mindset is essential
• Create content for internal and external communications
• Support select strategic customer engagements by preparing executive-ready briefing materials, business cases, and presentations for CxO-level audiences