Working Student (f/m/d) - Global Customer Support Business Transformation Office

 

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

What you'll build

 As a member of our team, you will: 

• Support strategy execution with focus on value realization, reporting, and documentation
• Help build and maintain best-practice documentation to support strategic decision-making
• Gain practical exposure to enterprise-level programs focused on customer impact and transformation

By supporting programs that enhance customer experience and strengthen our operations, this role directly contributes to smoother processes, faster issue resolution, and better service quality. When our internal systems and teams work efficiently, customers benefit through reliable support and a more seamless experience.

Your Role & Responsibilities:

• Use and maintain our primary Project Management tool to manage and track program progress.
• Manage and update program assets (sharepoint, documents and powerpoints)
• Coordinate cross-functional dependencies with our global stakeholders
• Drive alignment across business areas, ensuring synchronization with key steering committees and decision-making forums

What you bring

 

• Ability to work independently and manage priorities
• Strong communication skills in English (essential)
• Ability to work with structured documentation and reporting
• Interest in business transformation, AI, or digital innovation
• Comfortable coordinating with multiple stakeholders
• Proactive, organized, and able to work independently

Where you belong

Our mission is to act as a cross organizational orchestrator to create an integrated and consistent Customer Support experience across all touchpoints. We enable transformation by steering value led initiatives, ensuring clear and transparent roadmaps, and driving adoption across all major AI powered and high impact programs.

Team Goals:

• Deliver value driven initiative design and end to end roadmap transparency
• Provide active portfolio steering and scalable execution enablement
• Lead AI strategy execution by using customer feedback, experience data, and AI powered insights to improve guidance quality and interaction design
• Ensure ownership, onboarding, and scaling of strategic initiatives
• Maintain clear and actionable roadmaps for all focus topics

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers #SAPNextGen

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448203  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid