Field Retail Training Specialist, Europe W/M

As a Field Retail Training Specialist, Europe you will ensure that premium service is consistently delivered across all point‑of‑sale touchpoints. You will drive conversion, net sales, and customer loyalty by designing, improving, and delivering high‑impact training programs that elevate brand image and retail excellence. 

You will create and maintain training content, implement seasonal learning plans, and provide in‑store coaching to ensure strong execution of service and product expertise. You will act as a key partner to Retail, Wholesale, and cross‑functional teams to support store performance and employee development. 

You will also manage the global retail training community, coordinate major internal training events, and support new store openings through onboarding and operational readiness. 
 
The role can be based in London, Paris, or Annecy and requires traveling up to 70% of the time to our stores across Europe. 

Your main responsibilities 

Design and deliver impactful training programs 

• Create, update, and maintain training content in alignment with brand, product, and operational strategy.   
• Develop seasonal training materials for global retail teams across all store formats and wholesale partners.   
• Apply instructional design principles to ensure effective learning, engagement, and application in store.   
• Deliver in‑store training sessions during visits and participate in onboarding for new openings and new staff.   

Strengthen retail capability across regions 

• Contribute to leadership, management, and talent development training (face‑to‑face and digital). 
• Build and execute seasonal training plans for key Epicenter cities. 
• Analyze store KPIs and in‑store behaviors to adjust training and maximize impact on performance. 
• Coach store teams on customer experience, speech, attitude, and product expertise to support sales growth. 

Coordinate global retail training activities 

• Manage and animate the global training community. 
• Lead the organization of internal training events and deliver expert sessions. 
• Collaborate with internal stakeholders (Product, Brand, Learning & Development, Talent Acquisition, Retail Operations, District Managers) to ensure training is aligned with business needs. 

Ensure high‑quality execution and operational ownership 

• Oversee the validation of training‑related quotations and creation of Purchase Orders. 
• Manage training budgets within your scope and ensure cost discipline. 
• Work with external partners to produce high‑quality training materials.