Customer Support Representative

We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany. 
 

Responsibilities: 
 

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values 
• Provide support for incoming queries and issues related to the company’s proprietary software solution PRO.FILE
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved 
• Reproduce problems and create test cases in complex software setups 
• Adhere to established customer service and documentation standards 
• Solve and respond to support requests and escalate issues as required 
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures 
• Execute various support tasks, including for example, performing installations and setting up applications