Service Manager for Shared Services

We are looking for a Service Manager for Shared Services to join our team.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. 

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. 

The Service Manager for Shared Services ensures the strategic development, management, and optimization of Shared Services offerings across Data Center Operations, IT infrastructure (PaaS), communication platforms, and end-user services.
She/He leads the creation and continuous improvement of the Shared Services catalog, focusing on innovation, cost efficiency, and service quality for both Quipu and its customers.
The role acts as a bridge between technical teams, business stakeholders, and clients to ensure that Shared Services are competitive, efficient, and aligned with organizational and market needs.

What your key responsibilities will be: 

• Lead the development and management of a comprehensive service catalog for Shared Services, IT infrastructure (PaaS), communication platforms, and end-user solutions. 

• Define and maintain cost models for all services, conducting regular cost reviews and driving cost optimization. 

• Evaluate existing technologies, identify opportunities for improvement, and recommend innovative, cost-effective solutions. 

• Propose cutting-edge enhancements to services, ensuring our offerings remain competitive and aligned with client needs. 

• Monitor and analyze product performance, implementing updates and new features to meet evolving market demands. 

• Foster cross-functional collaboration with internal teams and external partners to ensure seamless service delivery. 

Skills and experience we expect from you:  

• Experience in a Product Owner, Client Services, or Project Management role, ideally with a focus on IT solutions.  

• Proven ability to manage client relationships and coordinate cross-functional teams. 

• Strong understanding of product lifecycle management and experience with research and development to identify new opportunities. 

• Ability to translate client needs into actionable product strategies and features. 

• Very good knowledge of English as well as confident in using modern workplace technologies. 

• Excellent communication and interpersonal skills, resilience and the ability to communicate technical concepts to non-industry stakeholders. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!