Bank Relationship Manager (GEO)

We are looking for a Bank Relationship Manager (GEO) to join our team.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. 

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. 

The Bank Relationship Management Department is responsible for establishing, maintaining, and enhancing strategic relationships between Quipu and partner banks. Its core mission is to ensure that banks receive high-quality services aligned with contractual agreements and strategic priorities, while fostering collaboration and trust.

Main duties and responsibilities:

The role acts as the primary interface for governance, communication, budgeting, and escalation, ensuring that Quipu’s solutions deliver measurable value to banking clients.

• Client Communication and Engagement: Serve as a primary digital and personal point of contact for clients, provide updates on products, services, solutions, and projects.

• Needs Assessment: Work closely with banks to comprehend their business objectives, challenges, and requirements; conduct thorough needs assessments to align with their goals.

• Account Management: Build and nurture long-term client relationships, monitor satisfaction, address concerns and identify opportunities, conduct regular check-ins, gather feedback, and drive continuous improvement.

• Client Advocacy: Represent client interests within the IT Service Provider, ensuring their needs are prioritized across the organization to maximize satisfaction and value delivery.

• Solution Proposal and Development: Play a critical role as a consultant, supporting the teams across the organization in crafting high-quality client solutions. Provide strategic guidance and expertise to ensure proposals effectively address the bank’s needs.

• Project Portfolio Management: Support project execution oversight, step in, coordinate, create and escalate deliveries, ensure on-time within budget and spec-compliant project delivery.

• Problem Resolution: Act as an escalation point and mediator, proactively addressing challenges to minimize disruptions and ensure seamless bank operations.

• Market Insights: Keep track of industry trends, technologies and competition, advise banks on best practices and recommend relevant solutions.

Required Skills:

• Relationship Management: Build and maintain strong business partnerships.

• Project & Portfolio Management: Proven experience in project management and maintaining complex project portfolios, experience overseeing initiatives and ensuring strategic alignment.

• Communication: Excellent communication and executive-level presentation skills.

• Negotiation & Influence: Skilled in managing expectations and aligning cross-functional teams.

• Customer-Centric Approach: Ability to prioritize customer needs and drive value.

• Emotional Intelligence: Strong interpersonal skills, adaptability, and ability to navigate complex relationships.

Qualifications:

• 5+ years of experience in a Business Relationship Manager, Account Manager, or similar client facing role.

• Bachelor’s degree in IT, Finance, or a related field.

• Experience working in geographically distributed, remote, and multicultural teams

• Demonstrating a balance of business understanding and technical skills.

• Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.

• Familiarity with frameworks such as ITIL, or Agile methodologies

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!