Manager Global Retail Performance Implementation

YOUR MISSION

• Drive execution of global store performance improvement initiatives across all regions

• Translate performance insights into clear, actionable plans for regional and store teams

• Identify underperforming stores/clusters and lead structured recovery action plans

• Partner with regional retail operations to ensure consistent execution of productivity initiatives

• Monitor key KPIs (e.g., sales per labor hour, conversion, UPT, NPS) and track improvement progress

• Ensure adoption of global operational standards, tools, and frameworks in stores.

• Lead regular performance reviews with regions, focusing on action and accountability

• Conduct store visits to assess execution quality and identify improvement opportunities

• Collaborate cross-functionally with Retail Excellence, Training, and Loss Prevention to remove performance barriers

• Drive continuous improvement culture by sharing best practices and scaling successful initiatives globally.

YOUR TALENT

• 5–8+ years of experience in retail operations, preferably in a multi-store or global environment

• Proven track record in driving store performance and operational improvements

• Strong understanding of retail KPIs and store productivity drivers

• Experience working with regional teams and managing cross-functional stakeholders

• Exposure to workforce planning, store operations, or performance analytics is a strong advantage

• Experience in an international retail organization (full price and/or outlet) preferred

• Strong execution mindset with a focus on delivering measurable results

• High level of accountability and ownership for performance outcomes

• Analytical thinking with the ability to translate data into action

• Excellent influencing skills across regions and functions

• Hands-on, pragmatic approach with a willingness to engage in field operations

• Resilient and solution-oriented in a fast-paced, performance-driven environment

• Clear and structured communicator with the ability to simplify complexity.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.