Working Student - Customer Success (m/f/d)

About nuwo

nuwo was born in 2020 during the initial lockdown period, when companies were abruptly pushed to adopt a hybrid work model. Since then, we've been helping businesses navigate their way to a better future of work, by creating healthy workplaces where employees are productive and feel at home. Today, our clients include large corporations and traditional SMEs alike. nuwo truly makes a difference by providing reliable solutions that have a direct and measurable impact on the health and safety of each and every employee.

About the work

You will be one of the early team members shaping the future of work and helping to innovate the office furniture industry. We operate as an agile and mission-based company with a fast-paced and iterative approach to software development, enabled by short decision-making processes. We believe that delivering a series of small and continuous iterations for new features is the best way to develop software and achieve our goals.

As a Working Student in our Customer Success team at nuwo, you will have the opportunity to gain valuable hands-on experience in the exciting field of customer success while supporting our team in ensuring our customers' satisfaction and success. You will also work very closely with our product and technology teams to gather customer feedback and insights to improve our tech product.

What you will do

• Provide exceptional customer support through various channels such as email, phone, and live chat. Address customer inquiries, troubleshoot issues, and ensure timely resolution of problems

• Monitor our fulfillment and order processes to ensure a smooth delivery to our customers

• Gather customer feedback and insights to help improve our products and services. Collaborate with the product development team to communicate customer needs, pain points, and feature requests

• Maintain accurate and up-to-date records of customer interactions, feedback, and support cases. Generate regular reports on customer satisfaction, retention, and engagement metrics

What you will bring

• Currently enrolled as a working student in a relevant field (e.g., business, marketing, customer relations)

• Strong communication skills, both written and verbal. Ability to effectively articulate complex ideas and solutions to customers

• Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships

• Proactive and resourceful attitude, with the ability to work independently and collaboratively as part of a team

• Strong problem-solving skills and ability to think creatively to resolve customer issues

• Fluent German, strong written and spoken communication skills in English

• Driven by impact – we work hard and take action to achieve great results for our customers and nuwo

• Speed of execution – we move fast and rely on you to elevate the team's delivery

• Embrace feedback – no one is perfect, and we strive to learn from each other's constructive feedback

• Sense of humor – have fun, learn, and bring good vibes to the team

• Loyalty – we value team members who are committed to our mission for the long-term

About the team

We are a small but rapidly growing team of passionate individuals who are committed to revolutionizing the workplace-as-a-service model. Our diverse leadership team values open communication, experimentation, and iteration. We have an open-door policy, so anyone can approach anyone on the team for questions, concerns, or feedback.

We're a team that takes opportunities and runs with them. We believe in experimentation, iteration, and learning from our mistakes. We foster a respectful but straight environment. We encourage open communication, honesty, and transparency in all our interactions.

How nuwo will support you

• Hybrid, asynchronous work environment for flexibility in where and when you work

• Sponsored home office setup with all the tools and equipment you'll need to excel in your role

• Access to the latest Apple equipment to help you create, innovate and collaborate

• Company and team events for a welcoming environment and building strong relationships

• A high-impact working environment with flat hierarchies and short decision-making processes, giving you the opportunity to make a real impact on the product and roadmap

At nuwo, we believe that our team members are our greatest asset and we are committed to supporting them in every way possible. We want you to feel valued, challenged, and empowered to do your best work. That's why we provide an environment that encourages you to be innovative, take calculated risks, and strive for excellence. Join us, and become part of a team that prioritizes your growth, well-being and development!

Your Location

This position is Germany - Remote Eligible. The role may include occasional work at a nuwo office or attendance at offsites, as agreed to with your manager.

At nuwo, we value diversity and welcome applicants from all backgrounds. If you believe you have the skills and qualifications we're looking for, we encourage you to apply.