Helpdesk Engineer

Do you thrive on solving complex technical problems and supporting others to succeed? Are you an automotive professional with strong diagnostic skills and a passion for delivering high-quality service? Then this role as a Helpdesk Engineer at MSX International could be the next step in your career.

About the role

MSX International is currently looking for a Helpdesk Engineer to join our technical support team in Gothenburg, Sweden. In this role, you will provide parts, technical, and diagnostic support to dealers, approved repairers, and independent operators, helping them resolve technical issues efficiently and correctly the first time.

You will support workshops across the region primarily through a ticketing system, while also handling more complex cases via phone. The role involves close collaboration with dealer technicians, internal teams, and the OEM, with a clear focus on quality, accuracy, and customer satisfaction.

You will be part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key.

Your responsibilities

• Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis
• Guide dealers through repair processes and ensure accurate, complete case documentation
• Manage technical cases end-to-end, from initiation to resolution or escalation
• Research OEM technical documentation, service manuals, and knowledge bases to support troubleshooting
• Collaborate closely with dealer technicians and internal stakeholders on complex cases
• Monitor and follow up on open cases to manage backlog and priorities
• Escalate cases when required, ensuring all relevant data and analysis are included
• Report product and quality issues and contribute to continuous improvement initiatives
• Identify competence gaps and support dealers by highlighting training and development needs
• Build strong, professional relationships with retailers and workshop teams