Ticketing Systems Coordinator (All Moco Locations)

IN ART WE TRUST

Moco isn’t like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rul+es, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don’t need to be an art expert, just open-minded, energetic, and ready to be part of something exciting.

THIS IS YOU

You are a technical, detail-oriented individual who enjoys getting under the hood of a system and making it work beautifully. You have worked with software tools (ticketing, e-commerce, CRM or similar) and you are comfortable navigating integrations, reports and operations. You want to build expertise in time; you will become the go-to person for ticketing questions, innovations and optimisations across all Moco locations.

This role has high visibility and has a high impact : your work will touch every visitor, every sale and every cross-venue data flow.

Important Note: Whilst this position is posted under Moco Museum Group, the final employment contract will be issued by the legal entity corresponding to the successful candidate’s country of residence (Netherlands or Spain or the United Kingdom). The role itself supports all Moco Museum locations, being part of the global Moco team, working closely with colleagues in Amsterdam, Barcelona and London.

KEY RESPONSIBILITIES

1. Platform Ownership & Maintenance

•  Be the internal expert on the ticketing system—know every setting, module, workflow, and integration.
•  Update and manage product catalog (tickets, bundles, promos, add-ons) across all three sites.
•  Maintain time slots, availability, buffer logic, capacity rules, and price schema.

2. Operational Support & Troubleshooting

•  Be first responder for floor/FOH/scanner issues, refunds, voids, no-shows.
•  Liaise with external providers or vendor support when deeper fixes are needed.
•  Oversee day-to-day ticketing operations (scan reconciliation, data validation, reconciliation of sales).

3. Optimization & Performance

•  Monitor conversion funnels and drop-off points; propose and test improvements.
•  Work with marketing and digital teams to test price tiers, promo codes, dynamic pricing, yield strategies.
•  Help set up A/B tests, evaluate results, and iterate.

4. Reporting & Analytics

•  Build and maintain dashboards (daily, weekly, monthly) for sales, attendance, channel performance, refunds and variances.
•  Export data, audit accuracy, deliver insights to management.
•  Collaborate with BI / Data teams to ingest ticketing data into cross-venue analytics.

5. Innovation, Trends & Vendor Monitoring

•  Stay current with ticketing / distribution technology, new modules, best practices, competitor tools.
•  Evaluate potential features, pilot new integrations (resellers, channel managers, APIs).

6. Cross-functional Collaboration

•  Work closely with marketing, ops, retail, membership, finance teams to ensure ticketing aligns with offers, campaigns, and operational limitations.
•  Be a translator of the system: train other teams, document workflows, write standard operating procedures (SOPs).

REQUIREMENTS

• Ideally 1-3 years of experience working in attractions, museums, tour operators, or leisure experiences.
• Hands-on experience with ticketing systems such as Ventrata, Palisis, FareHarbor, Accesso, Roller, or similar large platforms is a strong advantage.
• Curious, analytical mindset, comfortable working with numbers, charts, and data.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills and calm under pressure (during high-traffic days).
• Good communication skills and ability to explain technical issues to non-technical teams.
• Motivated self-starter with proactive attitude.
• Fluency in English; additional language skills (Dutch, Spanish) a plus.

WHAT MOCO OFFERS

Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow.

Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation.

Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong.

In addition, we provide the following benefits:

• An enthusiastic, international team that values collaboration.
• Competitive salary.
• A dynamic workplace where art, creativity, and fun come together.
• Access to exclusive exhibitions and cultural events.
• The chance to own a mission-critical function in a fresh, growing museum brand.

We kindly ask recruitment agencies and headhunters not to contact us regarding this vacancy. We will reach out directly if we require support.