As part of our team, you will define and develop the After-Sales services we offer to our Robotics customers in Service & Support
You will work closely with customers and our sales units to understand market needs and ensure that we deliver the most compelling and innovative service portfolio in the industry.
You will drive the development of these services together with our Robotics technology teams, translating customer expectations into concrete technical requirements and driving their implementation.
Whenever new vehicles or partner integrations enter our ecosystem, you will ensure that they receive the same strong and scalable After Sales service portfolio.
After launch, you remain the trusted After Sales expert for all stakeholders - gathering feedback, identifying improvements, and continuously shaping how our customers experience Robotics at Jungheinrich.
This is a multi-hat role that requires strong coordination, ownership, and curiosity across several critical interfaces - perfect for someone who wants to grow, shape, and create real impact.
Requirements
Experience handling After Sales portfolios and a strong ability to define structured changes, improvements and standards for it.
Experience in technical product management and service development, ideally in a technical or robotics environment.
Proven skills in cross-functional coordination and stakeholder management.
Analytical mindset for pricing strategies and business case development.
What we have to offer
Cutting-edge technology: As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before!
Team: We are an international team with more than 25 nationalities. You’ll work in a team with exceptionally smart, humble, collaborative and hardworking individuals.
Culture: Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time — we always learn and improve.
Workplace: Our office is located near the S‑Bahn station “Hirschgarten”. We work in a loft-style office with great equipment, our own workshop and testing area.
Full Board: You don’t feel like thinking about what you want to have for lunch tomorrow, not to mention preparing it? Luckily, our french cook treats us with a freshly cooked free lunch everyday! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee!
Flexibility: Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy work-life balance.