Reverse Operator

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary:**
The Reverse Operator at JD.com, Inc. plays a critical role in managing and processing returned or exchanged products, ensuring efficient and accurate reverse logistics operations to maintain customer satisfaction and optimize inventory.

Job Responsibilities:**
* Receive, inspect, and verify returned products against original order details and return authorizations.
* Document product condition, categorize returns (e.g., damaged, defective, customer remorse), and initiate appropriate disposition processes.
* Perform quality checks and basic troubleshooting on returned electronics and other goods to determine re-sellable status or repair needs.
* Update inventory management systems with accurate return data, including product status, location, and reason for return.
* Coordinate with quality control, repair teams, and warehousing staff for further processing of returned items.
* Prepare products for return to stock, refurbishment, or disposal according to established procedures.
* Ensure compliance with company policies and safety regulations throughout the reverse logistics process.
* Identify and report recurring issues or trends in product returns to management for process improvement.
* Maintain a clean and organized work environment in the reverse logistics area.

Job Qualifications:**
* High school diploma or equivalent; associate's degree or technical certification is a plus.
* 1+ year of experience in a warehouse, logistics, or quality control environment, preferably with reverse logistics experience.
* Familiarity with product inspection and quality assessment techniques.
* Proficiency in using inventory management systems and basic computer applications.
* Strong attention to detail and accuracy in documentation and product handling.
* Ability to lift and move packages up to 50 lbs and stand for extended periods.
* Excellent communication and teamwork skills.
* Problem-solving aptitude and ability to work effectively in a fast-paced environment.
* Knowledge of e-commerce operations is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.