What do we offer?
You will join a growing, international company that is shaping the future of PIAM solutions, where Platform Engineering plays a key role in ensuring reliable and secure operations. At ID-ware you can expect a collaborative environment with room to learn from experienced colleagues, expand your responsibilities over time, and build a strong track record.
What we offer in the Netherlands - Being part of a fast-growing, international organization.
- Working in an open, supportive and inclusive environment.
- Opportunity to grow and develop with the company.
- 28 Holiday days.
- Pension from day one.
- Fietsplan: an opportunity to lease a bike through salary conversion.
Please note that we are unable to offer visa sponsorship or relocation assistance at this time.
Job Description
As a Cloud Support Engineer at ID-ware, you’ll be at the heart of our operations, keeping our cloud platforms, systems and users running smoothly every day.
You’ll work directly with
modern cloud environments (AWS/Azure), troubleshoot
real-world technical challenges, and collaborate closely with our
Platform Engineering team to solve complex issues and continuously improve how we operate.
You’ll have the opportunity to go beyond ticket handling: getting hands-on with automation, APIs and cloud-based systems, while building the skills needed to grow into more advanced engineering roles over time.
If you enjoy figuring things out, taking ownership and working in a fast-moving environment where no two days are the same, this role will give you both challenge and growth.
About our team culture - Agile - We adapt quickly to changing priorities and technologies. You’ll be trusted to think on your feet, take initiative and continuously improve how we work.
- Challenging - We set a high bar and expect you to take ownership of problems. You’ll be encouraged to step outside your comfort zone and grow your technical capabilities.
- Collaborative - You’ll work closely with colleagues across support and engineering. Knowledge sharing, open communication and teamwork are key to how we solve problems.
- Pragmatic - We focus on practical solutions that work. No unnecessary complexity. Just smart, effective problem-solving that delivers results.
What you will do- Provide first- and second-line support for cloud platforms, internal systems, and end users
- Investigate, troubleshoot, and resolve incidents across infrastructure, applications, and user environments
- Monitor AWS/Azure environments and respond to alerts, failures, and performance issues
- Manage user accounts, access rights, and permissions
- Perform routine operational tasks such as system checks, patching, and backups
- Support APIs, internal tools, and basic scripting tasks
- Maintain and improve documentation, runbooks, and knowledge base articles
- Escalate complex issues to the Platform Engineering team with clear documentation
- Contribute to improving monitoring, processes, and operational efficiency
What success looks like- Issues are resolved quickly and effectively
- Systems are stable, monitored, and reliable
- Users experience minimal disruption
- Escalations are clear, structured, and actionable
- Processes and documentation continuously improve
Your profile
Technical- Experience in a support, IT operations, or cloud support role
- Strong troubleshooting skills across systems, applications, and cloud environments
- Windows and Linux working knowledge
- Experience with monitoring and ticketing systems
- Basic scripting knowledge (Python, PowerShell, Bash, or Node.js)
- Understanding of identity and access management
- Basic knowledge of AWS and/or Azure is a plus
Soft skills- Strong problem-solving mindset
- Clear communication and documentation skills
- Ability to prioritise and manage multiple tasks
- Collaborative and team-oriented
Education & language- MBO/HBO in IT, Computer Science, or equivalent experience
- Fluent in English (Dutch is a plus)
What is our hiring process?
1. Video call with Recruiter
2. Technical Video Interview
3. Video/onsite Interview with Hiring Manager and Team