Channel Service Manager (m/f/d) – Solar (PV)

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Channel Service Manager (m/f/d) – Solar (PV)

Job Location: Düsseldorf, Germany

Main Responsibilities:

The Channel Service Manager is responsible for managing and developing service partners within the photovoltaic (PV) ecosystem.

This role ensures high-quality service delivery, partner capability development, operational efficiency, and compliance with technical and regulatory standards.

• Establish and continuously optimize the operational framework for service partners, including certification, authorization, and performance evaluation, ensuring efficiency and compliance with company policies and applicable regulations.

• Develop and implement partner capability frameworks, including talent development strategies and structured training programs, leveraging centralized enablement platforms.

• Ensure that service partners meet all required quality, safety, cybersecurity, and data privacy standards during project execution, and drive continuous process improvement.

• Drive installer engagement in certification and training programs through tailored policies and incentive mechanisms, enhancing partner performance, service quality, and overall customer satisfaction.

• Evaluate service partner performance, identify gaps, and implement improvement plans to strengthen long-term partner capabilities.

• Build and maintain strong relationships with service partners, providing structured guidance and support to develop them into high-performing, reliable channel partners.

Requirements:

Professional Knowledge

• Fundamentals

- Basic understanding of physics, electrical engineering, and semiconductor principles relevant to photovoltaic systems.

• Photovoltaic Technology

- Strong knowledge of PV systems, including photovoltaic modules, inverters, and energy storage systems (ESS), as well as their performance characteristics and applications.

• Power & Energy Management

- Understanding of inverter technologies, grid connection requirements, and power system integration, including relevant standards and protection mechanisms.

Key Skills

• Project Management

- Strong planning, coordination, and organizational skills.

- Ability to manage multiple projects and service activities simultaneously.

• Customer & Stakeholder Management

- Excellent communication and interpersonal skills.

- Ability to manage customer relationships, resolve issues, and align stakeholders.

• Partner Management

- Experience or strong interest in evaluating partner performance and ensuring compliance with defined standards.

- Ability to support partner training and capability development initiatives.

• Soft Skills

- Adaptability and problem-solving mindset.

- High attention to detail.

- Strong customer-oriented approach.

Basic Requirements:

• Education: Bachelor’s degree or higher in Electrical Engineering or a related field.

• Languages: English (business fluent, negotiation level), additional European language(s) are a plus.

• Other: Results-driven mindset with motivation to support market and partner development.

Competency Requirements：

• Technical Competency

- Understanding of PV systems, components, and operational principles.

- Ability to support troubleshooting and technical issue resolution.

- Familiarity with relevant standards and regulations (e.g., IEC and local requirements).

• Leadership & Team Collaboration

- Ability to collaborate with and influence cross-functional and partner teams.

- Willingness to support mentoring and capability development.

- Strong conflict resolution and communication skills.

• Quality & Compliance

- Awareness of quality standards and regulatory requirements.

- Interest in continuous improvement of service delivery and operational processes.

- Ability to support audits and performance evaluations.

Professional Experience:

• Experience or exposure to photovoltaic systems, electrical systems, or related technical environments.

• Involvement in installation, commissioning, or technical support activities is advantageous.

• Familiarity with supporting installers (on-site or remotely), troubleshooting, and escalation processes is a plus.

• Experience collaborating with after-sales teams or partners and participating in technical or service-related initiatives.

• Ability to gather feedback from partners or customers and contribute to process improvements.

What We Offer:

• A dynamic and fast-paced environment in one of the world’s leading and rapidly growing telecommunications companies;

• Meaningful, hands-on work where your ideas and contributions truly make an impact;

• A competitive salary and benefits package;

• A transparent and performance-based bonus scheme;

• Strong learning and development support, with access to global training and career growth opportunities;

• Opportunities to attend world-class academic conferences and engage with leading experts in the field;

• Access to major industry events, product exhibitions, and high-level summits, providing valuable exposure and networking opportunities;

• The opportunity to collaborate with international teams and build a global network.

We are committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, or sexual orientation.

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