Technical Support Agent

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

• Work closely with business units and technical teams to clarify requests and track task progress;

• Monitor Grafana boards to assess system performance and detect potential issues;

• Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;

• Record incidents in JSM/Jira in compliance with established workflows;

• Handle support tickets, ensuring they are updated regularly and resolved promptly;

• Escalate incidents when required, adhering to internal protocols;

• Draft and deliver notifications about scheduled or unscheduled technical activities.

Experience you'll need to bring:

• Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;

• Proficiency in Atlassian Jira (ticket management);

• Experience with PagerDuty or similar systems;

• Familiarity with Rancher;

• Understanding the process of logging, managing, and resolving incidents;

• Understanding of the escalation procedures process;

• Excellent level of English (verbal and written) - at least B2 level.

It's a perfect match if you have those personal features:

• Resilience under high-pressure conditions;

• Teamwork skills with the ability to work independently within their area of responsibility;

• High level of communication;

• Analytical thinking and a proactive approach to problem-solving.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.