Customer Support Representative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:

• Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;

• Assist customers with issues they face, analyze problems, and provide effective solutions;

• Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;

• Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;

• Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.

Experience you'll need to bring:

• Previous experience in Customer Support / Customer Service or a similar role;

• Experience working with chat-based support systems and ticketing tools;

• English proficiency at B2 level or higher (both written and spoken);

• Experience handling customer requests via calls will be a strong advantage.

It's a perfect match if you have those personal features:

• Strong communication skills and the ability to explain information clearly and politely;

• Excellent problem-solving skills and a customer-oriented mindset;

• Ability to work effectively in a team and collaborate with different stakeholders;

• Stress resistance, attentiveness, and the ability to multitask;

• Willingness to learn and continuously improve.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.