Responsibilities
- Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
- Proactive sales management of your assigned merchant portfolio
- Defense of accounts against competitor poaching
- Market and business trend evaluation & transparent transmission to the organ
- Acquisition of new merchants, retention, and recovery of existing merchantsisation
- Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
- Delivery of assigned budgeted targets
- Delivery of account-specific contractual obligations
- Delivery of new business targets & action plans
- Improve merchants’ knowledge and expertise with our services
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Close collaboration with the Marketing department on promotions & campaigns
- Close collaboration with the Key Account department and Merchant Service for alignment on account activities
- Documentation of merchant-specific information and activity in CRM
Main KPI’s
- Client retention
- New Sales/Hunting
- Cross-selling
- Contract renewal
- GB services and products
- Account Plans
- CRM
Competencies, Qualifications & Skills
- Proven experience in sales, account management or relevant customer relationship management roles
- Good customer orientation & communication skills
- Ability to create personal relationships and build trust
- Problem solving attitude
- Basic knowledge of MS Office products
- fluency in English in a business context is an advantage
- Excellent standard of written communication
- Excellent time management skills, ability to organize, multitask, prioritize and work