Customer Care Coordinator (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• Manage the entire customer order process, including quotation preparation, order intake, document dispatch, accounts receivable management, complaint handling, and credit note creation

• Perform operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, complaint registration, and handling delivery schedules

• Prepare and coordinate time-sensitive shipments within order management, ensuring close collaboration with the warehouse for smooth logistics processes

• Ensure high service levels through efficient handling of customer requests and strong cross-functional internal coordination

• Manage order processing, including clarification of delivery dates and shipment status

• Support and advise the sales team to further develop customer relationships and strengthen customer retention

• Participate in or lead projects aimed at continuous improvement of internal processes

• Manage digital sales channels (e.g. EDI, eCommerce, customer portals)

• Continuously develop knowledge in the field and in Customer Care-related topics (e.g. OPEX, customer visits with sales team)

Qualifications:

• Successfully completed commercial training or a comparable qualification

• Several years of professional experience in Customer Service, Customer Care, or a similar customer-oriented role

• Strong proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM tools (e.g. CX)

• Very good command of German, both written and spoken

• Strong customer and service orientation, combined with excellent communication skills

• Structured, accurate, and independent working style

• Team player with resilience and flexibility

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication Deutschland GmbH & Co. KG