Lead - Solution Engineer

We are looking for a Lead Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert that helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

As a Lead Solution Engineer you will utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships, presenting value based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Role Profile

• Engage with various mid-market and enterprise customer at all levels
• Foster key relationships with sales Account executives and prospects and drive pre-sales engagements
• Mentor junior solution engineers with technical strategies and approaches to solving customer problems
• Drive high levels of customer satisfaction
• Ability to work as part of a team and work closely with your extended teams
• Keep informed and deliver new product updates with internal and external stakeholders.
• Nurture long-term partnership value by becoming a trusted advisor to customers,
• Drive the technical win by evangelizing, enabling and engaging with customers
• Work alongside Account executives providing domain expertise to assist in closing business
• Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
• Scope and ensure the success of proof-of-concepts (POCs)
• Collaborate with partners to develop joint solutions