Administrative Case Worker Norwegian-Speaking (f/m/x)

Information

#Give people access to justice!

Digital technologies are significantly transforming the legal market – and this development will only accelerate in the years to come. Flightright, Chevalier and freem form the Allright Group! We are at the forefront of Legal Tech automation and provide legal support to air passengers facing issues with airlines, as well as in the fields of traffic and labor law.

We are now looking for a Norwegian-speaking Administrative Caseworker to join our Norwegian Operations team in Berlin. In this role, you will work with cases from start to finish — supporting customers, assessing claims, and helping ensure high quality throughout the entire process.

Your mission

• Support travellers throughout the flight compensation process and help ensure their rights are upheld
• Review and assess flight compensation claims with accuracy and attention to detail
• Communicate professionally with customers, airlines, and legal partners 
• Organize and maintain case documentation within our internal systems
• Assist in preparing cases for the Norwegian legal process
• Contribute to improving internal workflows and operational processes
• Collaborate closely with colleagues across teams, departments, and locations

Your profile

• You are fluent in Norwegian and feel confident communicating professionally with customers in written English
• Additional Nordic languages such as Swedish, Danish or Finnish are a plus
• You enjoy helping people and creating a positive customer experience
• You work in a structured, reliable and detail-oriented way
• You take ownership of your tasks and follow them through to completion
• You are comfortable working with digital systems and administrative processes
• Experience in customer service, support, retail or hospitality is a plus, but not required
• You enjoy working collaboratively in a team environment
• You are motivated to learn and grow within an innovative legal-tech company

Why us?

• Modern working routine with a homeoffice option - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
• In addition to your vacation, you are entitled to workation days where you can work 100% remotely
• Diversity is more then important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
• You can look forward to work in a friendly, courteous and motivated team
• Exciting and monthly employee events regarding our culture & value as well as team trips, summer camps and workshops await you
• We support you with a discount for urban sports, public transport, or bike leasing. Corporate discounts are included and much more
• Feedback & Recognition - Special projects are awarded the APA Award every quarter, performance feedback is available with your teamlead every six months