Service Coordinator

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

 

The Endress+Hauser International team works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. We serve complex markets with various requirements while contributing to economic, ecological and social improvements in an often challenging environment. 

 

The headquarter in Reinach is home to company leadership team and support functions, as well as Endress+Hauser Africa which serves our sales partners in Africa. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation. 

 

We are looking for a Service Coordinator to join our Sales Office in Greece (location Athens).  

 

What is the role about?  

As an organizational and administrative talent, you play a key role in coordinating our Team of 4 Service Engineers to ensure that resources are used most effective and efficient. This role is not a Team lead position but a coordinator funciton to ensure our Service Engineer can be with the customers. You support on all administration tasks related to these Service requirements. 

 

Which tasks will you perform?  

You will: 

• play an active role in the service acquisition process by preparing quotations, following up with customers, placing service orders, coordinating documentation and travel arrangements, mobilizing resources for service execution, supporting invoicing activities, and collecting customer feedback
• coordinate four Service Engineers because you plan and schedule service activities while preparing all required paperwork, permits, orders, and related administrative tasks to ensure smooth and timely service execution 
• maintain effective communication with internal and external stakeholders to align all administrative aspects prior to service delivery and keep customers informed about service status, scheduling, and engineer assignments 
• organize and optimize service activities based on available resources, while preparing service proposals and following up on submitted quotations to support business success 
• understand and manage priorities and urgencies to ensure that all service requests are fulfilled on time and with a high level of quality and efficiency 
• assign service activities according to the competencies of team members and the specific needs of internal and external customers to ensure optimal service delivery 

 

What do we expect from you?​  

You:  

• have an educational background in industrial engineering or administration, combined with outstanding administrative competencies and coordination skills 
• have proven professional experience in a similar position 
• have very good knowledge of and are proficient in handling ERP and CRM systems (SBO or SAP, Sales Force environment would be an advantage) 
• are very knowledgeable in accounting topics and have experience as accounting assistant (issue of invoices, delivery notes etc.) 
• communicate fluently in Greek and additionally have very good oral and written skills in English 
• are an open‑minded and customer‑focused personality with a strong willingness to learn and adapt to changes quickly, the ability to manage all your responsibilities independently, excellent communication skills, and the resilience to handle customers' requests in a calm and solution‑oriented manner 

 

What can you expect from us?  

• We are a fantastic team, located in Athens and Thessaloniki with every experienced team members who exemplify the company value of friendliness 
• We are a family-owned, highly committed company with a sustainable vision 
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning 
• We encourage Continuous Learning through language courses offered to our employees, promoting personal development within our organization 
• We offer a monthly meal allowance  

 

How do you apply?

To apply we kindly ask you to upload your documents on our career page.  
Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.